Privacy Policy

Introduction

This policy explains what information Stone & Vale collects when you use our website, why we collect it, and how we keep it safe. We have written it in plain English and kept it as short as we can.

Stone & Vale ([registered business name, registered address]) is the data controller responsible for your information. If you have any questions about this policy, you can reach us at hello@stoneandvale.com.

The Information We Collect

We only collect information we actually need. Depending on how you use our site, this may include:

• Contact details you give us, such as your name, email address and phone number, when you fill in a form or email us.
• Details about your enquiry or project, so we can respond helpfully.
• Technical information, such as your IP address, browser type and device, collected automatically when you visit.
• Usage information, such as the pages you view and how you move through the site.

How We Collect It

We collect information in three main ways: when you give it to us directly, for example through our contact form or by email; automatically through cookies and similar technology as you browse; and occasionally from trusted third parties, such as analytics providers.

How We Use Your Information

We use your information to:

• Respond to your enquiries and provide the services you ask for.
• Improve our website and understand how it is used.
• Send you information you have asked us for.
• Meet our legal and regulatory obligations.

Under the General Data Protection Regulation (GDPR), we rely on one or more of the following legal bases when we handle your information: your consent, the performance of a contract with you, our legitimate interests in running and improving our business, and compliance with a legal obligation.

Cookies and Analytics

Our website uses cookies and similar technology to help it work properly and to understand how visitors use it. Some cookies are essential, while others help us measure traffic and improve the site, for example through analytics tools. You can control or delete cookies through your browser settings at any time. [A detailed cookie list will be added here once analytics and tracking are finalised.]

Sharing Your Information

We do not sell your information. We only share it where necessary, for example with service providers who help us run our website and business, such as hosting and analytics providers, or where we are required to by law. Any provider we use is expected to protect your information and use it only for the purpose we have agreed.

How Long We Keep It

We keep your information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When we no longer need it, we delete it or make it anonymous.

Your Rights

Under GDPR, you have a number of rights over your information. You can ask us to:

• Access the information we hold about you.
• Correct anything that is inaccurate or incomplete.
• Delete your information, where there is no reason for us to keep it.
• Restrict or object to how we use it.
• Receive a copy of your information in a portable format.
• Withdraw your consent at any time, where we rely on it.

To exercise any of these rights, email us at hello@stoneandvale.com. We will respond within the timeframes set out in law.

Keeping Your Information Secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep our safeguards up to date.

Links to Other Websites

Our website may link to other sites we do not control. This policy does not apply to them, so we encourage you to read their own privacy policies.